Privacy Policy

Last updated: January 29, 2026

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Phone number (optional)
• Password (encrypted)
• Preferred language settings

Household Data

To provide our services, we store:

• Room layouts and floor plans
• Cleaning task descriptions and schedules
• Voice recordings for task instructions (when you use voice features)
• Photos of rooms and cleaning areas
• Cleaning product information

Usage Information

We automatically collect:

• Device information and app version
• App usage patterns and feature interactions
• Error logs and performance data

2. How We Use Your Information

We use your information to:

• Provide and improve our cleaning management services
• Translate task instructions between languages
• Generate text-to-speech audio for cleaning staff
• Send notifications about scheduled tasks and updates
• Provide customer support
• Analyze usage patterns to improve the app

3. AI and Voice Processing

HomeClean.ai uses artificial intelligence to enhance your experience:

• Voice Transcription: Voice recordings are processed by OpenAI's Whisper API to convert speech to text. These recordings are processed in real-time and are not stored by OpenAI after processing.
• Text-to-Speech: Task instructions are converted to audio using OpenAI's TTS service. Generated audio files are cached on our servers to improve performance.
• Translation: We use AI to translate task instructions and room names across 57 languages.

4. Data Sharing

We share your information only in these circumstances:

• With Household Members: Co-homeowners and cleaning staff you invite can access household data.
• Service Providers: We use third-party services (cloud hosting, AI processing) that process data on our behalf.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

We never sell your personal information to third parties.

5. Data Security

We protect your data using:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt hashing)
• Secure cloud infrastructure
• Regular security audits

6. Data Retention

We retain your data for as long as your account is active. If you delete your account:

• Account data is deleted within 30 days
• Cached audio files are removed within 90 days
• Anonymized usage data may be retained for analytics

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your household data
• Opt out of non-essential communications

8. Children's Privacy

HomeClean.ai is not intended for children under 16. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

11. Contact Us

If you have questions about this privacy policy or your data, please contact us at:

Email: privacy@homeclean.ai